Introduction

This Privacy Policy is designed to inform users of the Betswap platform about how we collect, process, store, and protect their data. We are committed to transparency and compliance with legal requirements, including the laws of Costa Rica, where our company is registered. Betswap is committed to protecting users’ privacy and keeping their data secure. This document details what information we collect, what purposes it is used for, with whom it may be shared, and what security measures are in place to protect it.

Consent to the Privacy Policy

By using the Betswap platform and related services, you agree to be bound by the terms of this Privacy Policy. If you do not agree with any of its provisions, you should stop using our services immediately. Betswap reserves the right to provide additional explanations and clarifications regarding data processing. Such documents will be an integral part of this Policy and will supplement it.

Changes to the Privacy Policy

We may change this Policy from time to time due to legislative updates, changes in platform functionality, or other reasons. All significant changes will be communicated to users through notices on the Site or via email. You should regularly check the current version of the Privacy Policy to be aware of possible adjustments.

Who is covered by the Privacy Policy?

This Policy applies to all Betswap users, including:

• Individuals use the platform for betting and financial transactions;
• Traders and partners interacting with the service;
• Legal entities registered on the platform.

What data do we collect?

Betswap only collects information that is necessary to provide services, ensure security, and comply with the law. Depending on the circumstances, we may request:

• Identification data:
  • Full name, date of birth, age, nationality;
  • Contact information (address, email, phone number);
  • Identification documents (passport, driver’s license, ID card).

• Financial information:
  • Bank card and account details;
  • History of transactions and trading operations.
• Other data:
  • Employment information (position, place of work);
  • Technical data (IP address, device type, cookies);
  • Data obtained from third parties (credit history check, AML screening).

Depending on the specific circumstances and the nature of the relationship between you as a customer and the platform, additional information may be required. Each case of collecting such data is considered individually. We recognize the importance of protecting your privacy and only collect data that is essential to the operation of the service and the fulfillment of our obligations.

Purposes of data processing

At Betswap, we collect and process your data for several key purposes. Firstly, it allows us to create a personalized user experience, develop new features, and improve existing platform services. We analyze data about users’ interactions with our service to offer solutions that best suit your needs.

User safety is our priority. The information we collect helps us identify and prevent fraudulent transactions, block malicious activity, and protect the platform from cyberattacks. In the ever-changing DeFi space, these protections are especially important, and without the appropriate data, we cannot provide the right level of security.

As a regulated platform, we are required to comply with international regulatory requirements, including KYC and AML procedures. Collecting identity, transaction, and occupancy information allows us to fulfill these legal obligations.

Information sharing

Betswap has a strict policy regarding the sharing of user data. We never sell your personal information. We will only share your data in limited circumstances: to verification services for identity verification, to financial partners for payment processing, or to law enforcement agencies upon official request. In the event of mergers or acquisitions, your data may be transferred to a new organization that will be held to the same privacy standards.

Security measures

The protection of your data is ensured by a complex set of measures. We use modern encryption technologies, two-factor authentication, and conduct regular security audits. Employee access to personal data is strictly limited and controlled. However, it is important to realize that there is no absolute protection, and we recommend that users also exercise caution when working with the platform.

Cookies and analytics

Our website uses cookies, which are small text files that help analyze user behavior and improve the quality of service. They allow us to remember your preferences, fight fraud, and show relevant advertising. You can disable cookies in your browser settings, but this may limit some of the platform’s features.

Your rights

As a user, you have some important rights with personal data. You can request access to the information held, correct inaccuracies, or delete your data completely. You can also restrict the processing of your information for marketing purposes or withdraw previously given consent. Once you close your account, information is stored for 7 years.